End to end advice for high value properties

Whether you are letting a single property, or own a large investment portfolio, our team can provide professional peace of mind.


  • Landlords Furniture
  • Kitchen Appliances
  • EPC'S (Energy Performance Certificates)
  • Gas Safe Certificates
  • NIC EIC Electrical Certificates
  • Inventories
  • Tenants Contents Insurance
  • Landlords Buildings Insurance

Property Maintenance & Improvements

  • Painting and decorating
  • Kitchen renovation
  • New bathroom installations
  • Removal Services
  • Flooring Solutions
  • Household Cleaning Service
  • All other major Building works
  • Household Clearance


  • Recommendations for Solicitors or Conveyancers
  • Independent Mortgage Advice
  • EPC'S (Energy Performance Certificates)
  • Removal Company
  • Recommended Surveyors

Empire Residential Lettings Ltd Trading as Empire Homes and is part of NALS Client Money Protection Redress Scheme. We are also a member of The Property Ombudsman Scheme.


Here's a selection of questions we're often asked, but you'll also find a great deal of information on our guide page.

  • How do I request for a valuation?

    You can find out what your property is worth instantly by using our instant valuation tool or if you would prefer to meet face-to-face and get a more accurate estimate, you can book by filling out the valuation form. One of our experts will be in touch to confirm your valuation appointment.

  • How do I book a viewing?

    Once you’ve found a property you like, click the button to "Book a viewing" found on the property details page. This will take you to My Area and automatically add the property to your Portfolio giving you the option to select a preferred viewing time-slot

  • How do I submit an offer

    Once you find your perfect property you can make an offer through My Area or with your agent.

  • How can I report a maintenance issue

    You can call us on 0208 826 4696 or login to your customer portal to report any maintenance issue

  • How do I register my requirements?

    Fill out our register form here and we’ll be in touch shortly to go through your requirements

  • How do I make a rental application?

    As soon as you've found a suitable property, you will need to complete reference application forms online. We utilise the services of a credit-referencing agency to take up the following references, such as confirmation of employment, salary confirmation, personal & Photographic identification, etc.

  • How can I view the sale progress of my property?

    Login to your customer portal to be kept in the loop with viewings, offers and every step of the sale’s progress, 24/7

  • What should I do if I have a complaint?

    We are committed to providing a professional service to all our clients and customers. In the unlikely event that something goes wrong, please contact us so that we can address your issue and work on improving our standards.

How much is my house worth?

Comprehensive UK valuation services tailored to asset type and purpose.